SHIPPING

Shipping and Terms Overview

Minimum Order Quantity

As we are furniture manufacturers we sell B2B and do not sell direct to the public. Our minimum order quantity is a 20ft container. You have the ability to mix your furniture purchases across all our ranges and we do not have a minimum order quantity per piece of furniture.

Production Time

Our normal production time is 10-12weeks for 20ft and 40ft containers. However larger project work for hotels and resorts expect a production time of around 16 weeks. Please remember that all our furniture is made by hand and not produced by machine hence these timelines.

FOB Prices

All the prices quoted for our furniture products are quoted FOB in USD. This price includes all single phase cardboard packing, Indonesian government paperwork, local tax's, FLEG certification, internal trucking to Semarang port. Any additional charges like fumigation, ocean freight, THC and additional special destination country certification are borne by the customer.

Shipping

We have long standing relationships with shipping companies in Indonesia and can guarantee a smooth and trouble free purchasing experience. We send out for quotes and then pass the best quote on to you for your approval. We do not make any money from shipping as we are not in the shipping business we offer this service to you as an additional service

Samples

We are happy to produce samples of your furniture designs. We request that you provide us with detailed drawings and specifications in metric measurements. If you are only supplying a photo we still require specifications. All samples are produced at the customers cost, as are the transporation/shipping costs. These sample requests are payable in full at time of order.

Measurements

As our furniture is handmade in different regencies across Java, the dimensions quoted in our catalogue are approximate and may differ from piece to piece, even on a similar products.Our dimensions are as follows – Height x Length x Depth in centimeters .VOLUME (cubic meters) – Our quote will give you an approximate guide to the total amount of cubic meters you have requested prices on.

Quality

Kiln Dried Wood Guarantee The moisture content of Anindo Wooden Furniture are: a. 1 – 2 cm thickness MC 12% – 15% b. 3 – 4 cm thickness MC 16% – 18% c. 5 cm thickness and up MC 19% – 20% Fabrics: We use a variety of fabrics and all our furniture when priced uses a medium price hard wearing fabric. Fabric selections in Indonesia for high class imported fabrics are very expensive due to import duties. If you do wish to have your furniture quoted in these fabrics please inform us at time of order. We QC every stage of the production process thus ensuring a good quality furniture product.

Payment Terms

At least 40% must be paid by the buyer upon acceptance of proforma invoice. Production will commence once funds are received in our bank account. We will confirm receipt of your deposit at this time. One week before your order is ready to ship we will send the final residual invoice for payment. Final payment must be completed within ten days of receipt of final invoice.We also accept 100% Irrevocable L/C at sight for payment.

Refunds

1 year replacement or money back guarantee againts damaged items caused of manufacturer's defects. Definition of manufacturer defect: a structural defect that makes the piece of furniture unusable for the purpose it was designed. We endeavor to display as accurately as possible the true colours of our products via the website, however we cannot guarantee the accuracy of the photographs due to individual computer resolutions. We will do accept colour and shade discrepancies as a reason for defect.

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